Frequently asked questions
Where do we ship?
We ship everywhere in the US and internationally. Currently, the only countries to which we can not ship are: Cuba, Iran, North Korea, Sudan, and Syria.
How much does shipping cost?
Ground shipping with tracking costs $4.95. However, heavier items such as our Beta Noir harness have a higher shipping cost (see Priority Mail option.) Orders usually ship the business day after they are received. Need an item shipped sooner? We have a Priority Mail 2-3 day shipping option for $10 and an overnight shipping option for $29. We also offer store-pickup at our showroom in Ghirardelli Square for those in the Bay Area.
When will I receive my order?
Do you ship to PO boxes?
How can I change my shipping address?
You can either contact us via the website or call our office at 415-408-6457 to change your shipping address.
USPS marked my package as undeliverable? What now?
If it is undeliverable the first time, please contact us via email or at our office at 415-408-6457 to verify your address before we reship it.
Return and Exchanges
What’s your return policy?
If you have any issues with your order and want to return it within 30 days of your delivery, please contact us here. We will quickly respond with details on how to return the product for store credit, which can be used on any of the products at our showroom or online.
What about exchanges?
Exchanges can be done by filling out this form. Please be sure to fill it out thoroughly.
What is your warranty info?
Our products are made for durability. They are made to grow and last with your dog. This is why nearly all of our products are protected under a limited one-year warranty. Stuff happens, we get it. If your item doesn’t perform as it should, email us here to inquire about our warranty information!
Can I Change or Cancel My Order?
Where can I buy YAP products?
I bought this Wrap “x” number of years ago and no longer see it on your website?
Our manufactured products are limited edition and seasonal. Once a product sells out, there is no guarantee that we can produce it again due to the limited quantity of fabric we have. We sometimes reserve certain colors or styles for our showroom. To inquire about a certain style/size, contact us at firstname.lastname@example.org.
I saw a product at your Ghirardelli Square location and do not see it online?
We showcase seasonals and novelties at our showroom. If you’d like to purchase an item you saw at our showroom, but do not see online, contact us and we can see if we have your size/product available.
Do you repair products?
We are unable to guarantee the integrity of a repaired product, and with your dog's safety on the line. we will not repair products. If your product was purchased within the one-year limited warranty, please contact us with the issue.
Do you offer replacement parts for a product?
We do not offer replacement parts for our products because we cannot assure the integrity of a product with the replaced component. Any product tends to break down over time, this is due to to any number of reasons such as daily wear and tear, laundering, and even pet dander/oils. If your product was purchased within the one-year limited warranty, please contact us with the issue.
How do I clean my product?
So your dog likes rolling around in the dirt and honing in on nature? We get it, and our products are designed to withstand that activity. That being said, please email us with your product so we can send you detailed instructions.
How can I find more information on my product?
Individual product pages have more information, including photos, features, and size guides. If you still have questions, contact us here or email us at email@example.com.
Who is YAP?
Analysis of the martketplace reveals an abundance of dog products, but none that really considers the anatomy and needs of the dog. With the excetion of YAP.
Are you launching more products?
Our skunkworks is always testing new products. The best way is to follow us on Instagram, Facebook, and sign up for emails.