Frequently asked questions

Shipping Information

Where do we ship?


We ship to everywhere in the US, including Alaska, Puerto Rico, and Hawaii. We also ship internationally. Currently, the only countries we do not ship to are: Cuba, Iran, North Korea, Sudan, and Syria.




How much does shipping cost?


Average shipping cost $4.95. However, heavier items (ie. beta noir and yap sak) have a higher shipping cost. Order takes anywhere from 5-7 business days. Need an item shipped sooner? We have a 3-day shipping option for $14 and a 1 day shipping option for $33. We also offer store-pickup at our location in Ghirardelli Square for those furry customers living in the Bay Area




When will I receive my order?


We offer tracking on all our packages.* That way, you can get updates on the whereabouts of your goods the moment they are sealed and waiting to be delivered. * We currently do not offer tracking on international packages on flat rate shipping. Tracking for your international delivery requires priority mail shipping. We currently follow USPS shipping laws, which restrict shipping to Cuba, Iran, North Korea, Sudan, and Syria.




Do you ship to PO boxes?


We do ship to PO boxes! Just be sure to enter the correct information at checkout.




How can I change my shipping address?


You can either contact us via the website or call our office at 415-408-6457 to verify your correct shipping address.




USPS marked my package as undeliverable? What now?


If it is undeliverable the first time, please contact us via email or at our office at 415-408-6457 to verify your address before we reship it.





Return and Exchanges

What’s your return policy?


If you have any issues with your order and want to return it within 30 days of your delivery, please contact us here. We will quickly respond with details on how to return the product for store credit, which can be used on any of the products in our store or online.




What about exchanges?


Exchanges can be done by filling out this form. Please be sure to fill it out thoroughly. Our sizes do have a price difference. International exchanges will require shipping charges. There will be more information on the form.





Warranty

What is your warranty info?


Our products are made for durability. They are made to grow and last with your little companion. This is why nearly all of our products are protected under a limited one-year warranty. Stuff happens, we get it. If your item doesn’t perform as it should, email us here to inquire about our warranty information!





Order

Can I Change or Cancel My Order?


If you’d like to change or cancel your order, please call us our office at 415-408-6457 or email us as soon as possible. Once we ship out your product, we cannot cancel or change the order.





Products

Where can I buy YAP products?


You can buy our products online or at our gallery store in Ghirardelli Square.




I bought this wrap “x” number of years ago and no longer see it on your website?


Our wraps are limited edition and seasonal. Once a classic wrap sells out, there is no guarantee that we can produce it again due to the limited quantity of fabric we have. We operate much like the haute couture industry where each wrap is specially made to fit certain size dogs. Once it’s gone, it may not come back. We sometimes reserve certain wraps for our showroom. To inquire about a certain style/size, contact us at customercare@yapstores.com




I saw a product at your Ghirardelli Square location and do not see it online?


We showcase certain products at our showroom due to limited availability. If you’d like to purchase an item you saw at our showroom, but do not see online, contact us and we can see if we have your size/product available.




Do you repair products?


We do not repair products. Repairing a product does not assure the integrity of a product. If your product was purchased within the one-year limited warranty, please contact us with the issue.




Do you offer replacement parts for a product?


We do not offer replacement parts for our products because we cannot assure the integrity of a product with the replaced component. We here at YAP strive to make tactical harnesses for the most adventurous pup. However, products do tend to break down over time, and that can be attributed to any number of reasons such as daily wear and tear, laundering, and even pet dandruff. If your product was purchased within the one-year limited warranty, please contact us with the issue.




How do I clean my product?


So your little one likes rolling around in the dirt and honing in on nature? We get it, and our products are designed to withstand that activity. That being said, please email us with your product so we can send you detailed instructions.




How can I find more information on my product?


Individual product pages have more information, including photos, features, and size guides. If you still have questions, contact us here or email us at customercare@yapstores.com.





Brand

Who is YAP?


We are a team of dog lovers and owners who work with an equally passionate team of designers. We noticed an abundance of dog products, but none that really considered the anatomy and needs of the dog. We create wholesome, conscious products that put these needs first. Each product is created using technology and technical materials that will elevate the quality of life for your dog.




Are you launching more products?


Our design team is always thinking up new products. The best way is to follow us on Instagram, Facebook, and sign up for emails.





  • Instagram Social Icon
  • Facebook Social Icon
  • YouTube
0