Frequently asked questions

Shipping Information

Where do we ship?


We ship everywhere in the US and internationally. Currently, the only countries to which we can not ship are: Cuba, Iran, North Korea, Sudan, and Syria.




How much does shipping cost?


Ground shipping with tracking costs $4.95. However, heavier items such as our Beta Noir harness have a higher shipping cost (see Priority Mail option.) Orders usually ship the business day after they are received. Need an item shipped sooner? We have a Priority Mail 2-3 day shipping option for $10 and an overnight shipping option for $29. We also offer store-pickup at our showroom in Ghirardelli Square for those in the Bay Area.




When will I receive my order?


We make every effort to ship your package on the business day after you order it, oftentimes it is shipped the same day. We offer tracking on all our packages*. In the US, depending on your distance from our warehouse, a flat rate package will take from 1-4 days to reach you. A Priority Mail package will take from 1-3 days to reach you. An overnight package will arrive before 3pm the next day. * We currently do not offer tracking on international packages on flat rate shipping. Tracking for your international delivery requires priority mail shipping. We currently follow USPS shipping laws, which restrict shipping to Cuba, Iran, North Korea, Sudan, and Syria.




Do you ship to PO boxes?


We do ship to PO boxes! Just be sure to enter the correct information at checkout.




How can I change my shipping address?


You can either contact us via the website or call our office at 415-408-6457 to change your shipping address.




USPS marked my package as undeliverable? What now?


If it is undeliverable the first time, please contact us via email or at our office at 415-408-6457 to verify your address before we reship it.





Return and Exchanges

What’s your return policy?


If you have any issues with your order and want to return it within 30 days of your delivery, please contact us here. We will quickly respond with details on how to return the product for store credit, which can be used on any of the products at our showroom or online.




What about exchanges?


Exchanges can be done by filling out this form. Please be sure to fill it out thoroughly. Our sizes do have a price difference and you are responsible for shipping charges. We will oftentimes waive shipping charges for an exchange if a customer was diligent about sizing, so please don't hesitate to contact us for sizing advice or help wth measurements,





Warranty

What is your warranty info?


Our products are made for durability. They are made to grow and last with your dog. This is why nearly all of our products are protected under a limited one-year warranty. Stuff happens, we get it. If your item doesn’t perform as it should, email us here to inquire about our warranty information!





Order

Can I Change or Cancel My Order?


If you’d like to change or cancel your order, please call us our office at 415-408-6457 or email us as soon as possible. Once we ship out your product, we cannot cancel or change the order.





Products

Where can I buy YAP products?


You can buy our products online or at our showroom in Ghirardelli Square.




I bought this Wrap “x” number of years ago and no longer see it on your website?


Our manufactured products are limited edition and seasonal. Once a product sells out, there is no guarantee that we can produce it again due to the limited quantity of fabric we have. We sometimes reserve certain colors or styles for our showroom. To inquire about a certain style/size, contact us at customercare@yapstores.com.




I saw a product at your Ghirardelli Square location and do not see it online?


We showcase seasonals and novelties at our showroom. If you’d like to purchase an item you saw at our showroom, but do not see online, contact us and we can see if we have your size/product available.




Do you repair products?


We are unable to guarantee the integrity of a repaired product, and with your dog's safety on the line. we will not repair products. If your product was purchased within the one-year limited warranty, please contact us with the issue.




Do you offer replacement parts for a product?


We do not offer replacement parts for our products because we cannot assure the integrity of a product with the replaced component. Any product tends to break down over time, this is due to to any number of reasons such as daily wear and tear, laundering, and even pet dander/oils. If your product was purchased within the one-year limited warranty, please contact us with the issue.




How do I clean my product?


So your dog likes rolling around in the dirt and honing in on nature? We get it, and our products are designed to withstand that activity. That being said, please email us with your product so we can send you detailed instructions.




How can I find more information on my product?


Individual product pages have more information, including photos, features, and size guides. If you still have questions, contact us here or email us at customercare@yapstores.com.





Brand

Who is YAP?


Analysis of the martketplace reveals an abundance of dog products, but none that really considers the anatomy and needs of the dog. With the excetion of YAP. We engineer and manufacture a complete range of products that are nec plus ultra in their segment. Each product is crafted using state-of-the-art technology and components that will elevate your dog's quality of life. Many of our products are patented and utilize proprietary materials exclusive to YAP. SInce 2005.




Are you launching more products?


Our skunkworks is always testing new products. The best way is to follow us on Instagram, Facebook, and sign up for emails.





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